Política de envío

1. Shipping and Delivery

Orders are shipped from China by a third-party fulfillment provider to destinations where shipping is available.

Estimated processing and delivery times are displayed on the relevant product page or at checkout. Delivery times may vary depending on the destination, carrier, customs processing, weather, and other logistical circumstances.

We will provide the shipping information available for your order and assist with reasonable delivery enquiries.

If we cannot ship your order within the promised time, or within the applicable legal period where no delivery time was stated, we will notify you and provide any cancellation or refund options required by applicable law.

Delays or circumstances outside our control do not waive any obligations imposed on us by law.

2. Customs Duties, Import Taxes, and Other Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Before completing your purchase, please review the shipping and checkout information to determine whether such charges are included in the price or may be payable separately.

We will not represent that import charges are included unless this has been confirmed for the shipping method used.

Responsibility for customs duties, import taxes, and related charges depends on the shipping arrangement and applicable law. Where these charges may be payable by the customer, we will provide relevant information before purchase where required.

3. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at froggonotesdrop@gmail.com.

We cannot guarantee cancellation once an order has entered fulfillment or has been shipped. However, this does not affect any statutory cancellation, withdrawal, or refund rights that apply to your purchase.

4. Contact Information

Store: Froggo Notes

Customer Support Email: froggonotesdrop@gmail.com

For any questions regarding returns, refunds, shipping, or delivery, please contact us using the email address above.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded, restricted, or waived under applicable law.